Book Alain for a speech or workshop
It takes a little bit of planning, but Alain is available for (bespoke) keynote speeches, workshops and executive sparring sessions on the topics of customer-centricity, experience design and storytelling.
Get in touch if you want to know more.
So You Want To Be Customer-Centric?
Based on the book with the same title, and complemented with new research, this workshop explores the practice of customer-centricity.
Using a myriad of cases, templates and tools, it allows participants to dissect the reasons why organisations fail at being customer-centric and what they can do about it.