What Is An Experience Architect?
Think Of Me Like A Regular Architect, Only For Experiences.
Instead of just working on a building, I help you envision, build and operate a total experience. Orchestrate all the components to engage with your customers, employees, shareholders on a more personal level. For transformation, beauty and profit.
So Far, This Approach Worked Well
Together with my teams, I influenced the experience of more than half a billion customers and 350,000 employees world-wide. Generating hundreds of millions in value – and even more smiles – along the way.
We crafted and improved retail experiences that you find in every major European city. Balanced human-digital service models to reduce call-centre dread. Figured out post-COVID office environments in the City. Recently, we even reinvented funerals. Oh yes, and there was also that global advocacy programme for Bordeaux wines. Tasty!
Scroll down for a list with my main credentials or check out my book So You Want To Be Customer-Centric?
How Do I Work?
I can be your/your team’s sparring partner and advisor.
Or I can ‘make things happen’ for you. In that case, I bring along some of the world’s best experience designers, neurologists, anthropologists, narrative designers, architects (real ones), environmentalists, theatre makers, online wizards and other specialists. Each of them handpicked in function of your needs.