MUSINGS ON EXPERIENCE, TRANSFORMATION, STRATEGY AND MORE
Every year, I force myself out of my day-to-day activities to attend the Future of Storytelling Summit in New York. In a short series of posts, I’m sharing some of the lessons I learned this year. I hope you find them useful.
Every serious conversation about quantum physics has a tendency to melt your brain. It doesn’t make sense, and yet it is. So in a session with Jonathan Josephson of Quantum Interface he started looking at the influence of quantum field theory on user experience design, I knew I could be in for a rollercoaster ride (OK, I’m a nerd, sue me ).
Customer-centricity starts by listening to the customer. But a snazzy customer voice programme doesn’t guarantee that people actually pay attention.
Alain Thys is an experience architect that helps leaders and organisations use experience thinking to drive profit and transformation.