Develop your customer experience capabilities
AND turn customer smiles into cash.
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As a C-level executive, you know there should be more to customer experience.You have organised the workshops
You hired the consultants. You bought the software. Your people work hard to craft customer journeys and improve Net Promoter Scores (or another metric of choice). But somehow these best efforts fall short of your ambitions Departments still work in silos. Behaviours don't really change. It's hard to see how exactly your customer experience investments deliver the ROI. |
Let's turn your business into a CX champion.
Grow your customer experience capabilities and turn the customer smiles you create into cash.
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MonetiseCX |
The Customerfit System™ |
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MonetiseCX translates customer experience rhetoric and measurements into boardroom fit financials. It then shows you practical methods to turn these smiley-spreadsheets into cash.
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The Customerfit System is a proven method to align your leadership team around the implementation of a realistic, benchmarked and profit focused roadmap for customer excellence.
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Some credentials
Feel free to get in touch for more details of these or other projects we worked on.
To ensure the success of its client experience programme, Deloitte Belgium rigourously implemented the Customerfit System. This affirmed the firm's role as a 'trusted advisor', leading to higher account retention and opportunities for cross-selling services.
The leadership team of the global Mercedes Customer Assistance Centre (CAC) used The Customerfit System to build, align and validate a 3 year customer experience roadmap at the individual action level. All of this was done in two days.
When WireCo's customer team wanted to approach their board with more than the promise of 'smiling customers', it used MonetiseCX to back its customer experience initiatives with a business case demonstrating a 300% return-on-experience investment.
