Shall we get serious about customer experience?

As leader, you care about your customers.
But you know that customer-centricity is about more than Net Promoter scores and journey maps. They are useful tools, but they are insufficient to make your business 'move' as a whole.

Customerfit lets you look beyond your customer initiatives.
It focuses your executive team on the bigger picture. Where customer experience management is a corporate discipline to drive profit. And where each department must play its part. 
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What's more, we'll do it in 100 days, or less.

A word from those who deployed The Customerfit System

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"Customerfit is a system that works. That gets people talking the same language. That identifies the gaps to make a business consistently good in being customer-centric."​

Pedro Almeida

Director, Strategic Marketing
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Wireco WorldGroup

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"We did the Customerfit with a large x-functional group and were positively surprised how easy it works. The results were delivered and presented in a clear and actionable format and helped us on our CX journey." ​

Lisa Kuhr

Director Customer Operations
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adidas

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"It is not often you get to work with partners that really understand customer centricity. Customerfit shows the team's experience and their ability to deliver a clear, practical for all, approach."  ​

Malcolm Stamper

Head of Corporate Brand
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Etex Group

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Customerfit is delightfully easy to use. Just follow the step-by-step process, the tangible (B2B) examples, and - most importantly - the advice on how to implement with your own teams

Sylvia Van Cauteren

Marketing Director
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Brightfish (part of Kinepolis Group)

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Customerfit is of huge benefit when driving cultural change. Whether you are looking to shock your C-suite into action, or supplement your own research, the methodology can form an essential part of a change management programme.

Keith Byrne

Manager Operations
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Mercedes Benz Financial Services Benelux

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It was an absolute pleasure to bring the Customerfit methodology to my company. I thought I knew a thing or two about being customer-centric, yet this collaboration taught me what customer-centricity TRULY is.

Simona Augulyte

Customer Engagement Lead
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NN International

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For the first time in my life, I got a more structured way of thinking about customer experience and client satisfaction.

Nikolaas Tahon

Chairman
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Deloitte Belgium

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Your 100 day action plan

The Customerfit System™ is a proven method to strengthen your company's customer experience capabilities.

In 100 days, we:
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  • ​SCAN and benchmark your company's overall level of customer fitness
  • PRIORITISE customer initiatives based on expected impact
  • ALIGN your leadership or key stakeholders on a cross-functional customer experience roadmap
  • BUILD the business case to secure funding or 'right-size' ambitions
  • PLAN the pragmatic implementation of your next move

Then, you or your team can move for implementation using the free tools, templates and scripts from the Customerfit Academy.

​Or - where required - you call on a Customerfit coach for their special expertise.
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Either way, your business is set for customer fitness.

Start improving your customer fitness today

Get in touch for a virtual coffee explore The Customerfit System