Shall we get serious about customer-centricity?

As leader, you care about your customers.
But you know that customer-centricity is about more than Net Promoter scores and journey maps. They are useful tools, but they are insufficient to make your business 'move' as a whole.

Customerfit lets you look beyond your customer initiatives.
It focuses your executive team on the bigger picture. Where customer experience management is a corporate discipline to drive profit. And where each department must play its part. 
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What's more, we'll do it in 100 days, or less.
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The impact of Customerfit

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"Customerfit is a system that works. That gets people talking the same language. That identifies the gaps to make a business consistently good in being customer-centric."​

Pedro Almeida

Director, Strategic Marketing
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Wireco WorldGroup

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"We did the Customerfit with a large x-functional group and were positively surprised how easy it works. The results were delivered and presented in a clear and actionable format and helped us on our CX journey." ​

Lisa Kuhr

Director Customer Operations
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adidas

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"It is not often you get to work with partners that really understand customer centricity. Customerfit shows the team's experience and their ability to deliver a clear, practical for all, approach."  ​

Malcolm Stamper

Head of Corporate Brand
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Etex Group

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Customerfit is delightfully easy to use. Just follow the step-by-step process, the tangible (B2B) examples, and - most importantly - the advice on how to implement with your own teams

Sylvia Van Cauteren

Marketing Director
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Brightfish (part of Kinepolis Group)

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Customerfit is of huge benefit when driving cultural change. Whether you are looking to shock your C-suite into action, or supplement your own research, the methodology can form an essential part of a change management programme.

Keith Byrne

Manager Operations
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Mercedes Benz Financial Services Benelux

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It was an absolute pleasure to bring the Customerfit methodology to my company. I thought I knew a thing or two about being customer-centric, yet this collaboration taught me what customer-centricity TRULY is.

Simona Augulyte

Customer Engagement Lead
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NN International

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For the first time in my life, I got a more structured way of thinking about customer experience and client satisfaction.

Nikolaas Tahon

Chairman
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Deloitte Belgium

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Your 100 day action plan

The Customerfit System™ is a proven method to strengthen your company's customer experience capabilities.

In 100 days, we:
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  • ​SCAN and benchmark your company's overall level of customer fitness
  • PRIORITISE customer initiatives based on expected impact
  • ALIGN your leadership or key stakeholders on a cross-functional customer experience roadmap
  • BUILD the business case to secure funding or 'right-size' ambitions
  • PLAN the pragmatic implementation of your next move

Then, you or your team can move for implementation using the tools, templates, scripts and personal coaching we provide through the Customerfit Academy.
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Either way, your business is set for customer fitness.

Start improving your customer fitness today

Get in touch for a virtual coffee explore The Customerfit System