One-on-one, confidential conversations and advice.
Leverage my expertise and network to boost your customer culture, profit and connection.
Think of me like an old-school consiglieri.
A co-creator who listens to your customer agenda and helps you realise it with impartial advice, suggestions, tools, inspirations and, if needed, blunt truths.
I can stay in the background, but also roll up my sleeves to help you score in those tougher meetings and programmes. Think of me as an advisor, confidant and leadership coach all-in-one.
I'm no Harry Potter.
I can't magically dissapparate your company's problems, or convince your people to become customer-centric overnight.
However, over the years, I did learn a few tricks and nurtured a diverse network. This spans from traditional customer experience experts to neuroscientists, and the creative minds behind Cirque du Soleil or Disney.
If we combine this with your knowledge of your business, together, we can probably go a long way.
CLARIFY YOUR THOUGHTS
You're working on an important presentation, customer challenge or transformation. Want to reduce your number of priorities. I help you cut through the clutter, streamline ideas, and confront blind spots.
LEVEL UP AS A LEADER
You want to double-down on customer priorities. Not just in words. But in actions. Behaviours. I can share what I learned from the great customer leaders, and help make their practices yours.
ACCESS AN EXO-BRAIN
You know that customer focus isn't a sprint, but a marathon. So you want a trusted partner on your journey. A sherpa, who helps you think, get through tough spots, and reminds you to stay on course.
What you can expect
ADVICE FOR IMPACT
While I can and will support tactical wins, you hire me because you want to have lasting impact. So expect me to push for the solutions that address the root cause of problems. Prioritise momentum over sounding good on PowerPoint.
Chatbots, scores and journey maps are useful, but merely tools. Real customer momentum comes from people. Their experiences. Their passion. So we'll look beyond the toolkits at kindling and growing the customer fire in your business.
I only take on a limited number of executive sparring partners at a time. Within the constraints of both our agenda's this means your priorities, are my priorities. And when there is an unexpected problem, I will have your back.
I sometimes joke that I have signed so many NDAs I cannot even talk to myself. But even without those, my reputation is my bond. So whatever we discuss stays between us, and doesn't go further without your explicit consent.
Note: this last point works both ways. While I can share insights in my past work, I won't tell you anything confidential on past clients.