Net Promoter Scores make bad targets
January 22, 2019
Many executives want to use the Net Promoter Score as a target for their business. By doing so, they may encourage the wrong behaviour.
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Many executives want to use the Net Promoter Score as a target for their business. By doing so, they may encourage the wrong behaviour.
Customer voice data is essential to any business. But it’s not always presented in the most interesting manner. To drive action, you need to fix this.
Many executives want to use the Net Promoter Score as a target for their business. By doing so, they may encourage the wrong behaviour.
Customer voice data is essential to any business. But it’s not always presented in the most interesting manner. To drive action, you need to fix this.