Four levels of co-operation

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👉 INSPIRATION: Keynotes and masterclasses to help you explore 'what's next'.
​👉 EXECUTIVE SPARRING: Where I help you figure out your smartest next move.
👉 ADVISORY: Where I roll up my sleeves to work with you and your teams (or bring my experts).
👉 CO-VENTURING: Where we commercialise innovations that disrupt your industry.

Scroll down for details on each.

LEVEL 1: INSPIRATION

Planning a high-stakes meeting?

Every moment with your audience matters when you want to introduce a new strategy or inspire them in a new direction.  
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In this case, off-the-shelf keynotes or workshops won't cut it. You want someone who amplifies your message. Connects with your audience. Drives commitment.

If this resonates, let's discuss. I only do a few engagements a year, and I've never given the same presentation twice.

LEVEL 2: EXECUTIVE SPARRING

Want someone to help you think?

When thinking through a strategy, a complex business problem, or a gut feeling, it can help to have an unbiased sparring partner.  

Someone who doesn't just ask coaching questions, but to also offers suggestions based on personal experience. Perhaps even gives some tough love. 

If this might be of interest, let's connect. We can meet online, in your office or off-site. One CEO even took me for country side walks (yes, with cows 🐄).
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LEVEL 3: ADVISORY SERVICES

Ready to build customer momentum?

Chatbots, scores and journey maps have their place. But real change, and profit, only comes when your proposition is unique. Your people truly care about the customer. You're building tomorrow, instead of fixing yesterday. 
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I team up with 3-4 clients a year to help ignite and feed the customer spark. I work hands-on with your team, or bring my own to help anchor the leadership behaviours that drive clarity, empowerment and innovation. Not to mention turn those hard earned customer smiles into cash. 

LEVEL 4: CO-VENTURING

Boldly go, where no has gone before 🖖

Pushing for radically customer-centric innovation is hard. Especially in a large organisations bound by legacy systems and beliefs.

With the team at the experience innovation studio humanXlab, we can partner with your business to break free from the orthodoxies of your industry. Together, we'll look beyond improving the status quo to craft and commercialise  the experiences your customers really need and deserve. .

In doing so, we act as venture partners who stake our profit on our joint results.
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Testimonials

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With his collaborative, commercial and hands-on approach, Alain sparked a fire for customer experience across the company from the moment he started.

Alexandra de Greck

VP, Head of Global Operations & Customer Experience 
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Oriflame

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From our first interactions, I thought: Wow, this guy's sharp - super smart & also super honest. He exemplifies the concept of radical candour.

James Wallman

CEO
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World Experience Organisation

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Alain helped define and form our customer-centricity program. His extraordinary skill to listen, understand and bring everything into the context of his client is amazing.

Dominik Endler

VP Customer & Commercial Excellence and CMO
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Bekaert

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One of the most effective and brilliant sessions on customer-centricity I ever attended.

Roberta Callarà

Director of Sales & Marketing
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Hotel Savoy Rome

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Alain has worked with us on our CX agenda from the beginning. He brings clarity, relevance and a commercial mindset that helps to engage a diverse and international audience.

Paul English

Global Leader - Markets & Clients
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Grant Thornton International

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Alain’s unforgettable speech was a masterclass in presenting and truly one of the best talks I’ve ever attended.

Michael Lai

Dean of X Thinking Institute - SVP & Senior Partner 
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Tang Consulting

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For the first time in my life, I got a more structured way of thinking about customer experience and client satisfaction​​​

Nikolaas Tahon

Global Board Member
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​Deloitte

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​Alain was very inspirational. People love him and his stories. (With his team he) helped us make our story an attractive one for our peers and leaders. His presentations at the leadership conference had a very big impact.here to edit

Carmen Soare

Former CMO
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NN Romania

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Alain provided a perfect keynote opening to our global Design Forward event.

James Carter

Global Brand Manager
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Experian

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Shall we do this?

If you're this deep into the website, there's probably something in my offer that resonates.
So, let's explore in a conversation. See where it leads.
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