New Book: So You Want To Be Customer-Centric?

Click below to discover my executive action guide featuring cases from ING, Philips, Orange Business, Lexus, l'Oréal, Sanoma Magazines, C&A and the World Economic Forum.

Looking for Futurelab?

Are you looking for the customer strategy & innovation boutique Futurelab?   Then click here to find what you seek :-)

Get In Touch


If you want to develop a compelling, engaging and above all profitable customer experience, you've come to the right place.

I support senior executives, like yourself, in coming up with customer-centric and profit-driven strategies that inspire their customers, staff and stakeholders to action. 

My methods are usually low on consultancy-speak, high on pragmatism and occasionally unorthodox.  But those I've worked with are typically happy with the results achieved.

So if your company is up for some real change, let's meet for coffee or have a chat over the phone.  I look forward to hearing from you.

Alain Thys.