Fate and interest have provided me with a career in international customer experience (CX) management.
I've had the privilege to play an instrumental role in the CX programmes of Philips, ING, Toyota, Lexus, McLaren, Vodafone, Bordeaux and various other iconic brands.
Today, I work with a select number of clients on the design and profitable delivery of prime experiences.
For almost three decades, I've been tinkering at the edges of customer experience management, international strategy and human media.
As an author, advisor, public speaker and workshop leader, I regularly translate the insights I collect into practical tools, publications and stories.
This way I hope to provide customer passionate leaders with guidance and hopefully some inspiration.