​Hi, I'm Alain

I Craft Experiences For Transformation, Beauty & Profit
You Want To 'Level Up' Your Customer, Employee & Shareholder Experience
You see that convenience, speed and friendliness are now hygiene factors. Our digital, upgraded normal wants experiences that truly differentiate. That transform interactions. Enrich lives. Influence behaviour. Expand reality.

So Let’s Take It To The Next Level. Together.
Let’s keep improving today, but also create tomorrow. Leverage your company purpose, values and brand promise for transformation, beauty and profit. Show your customers, employees and shareholders new possibilities. Make the world a better place. Perhaps, even bring back some magic.

There Are Four Ways To Cooperate
  • I can be the turnkey experience architect who assembles a team to make it all happen. Let’s co-create.
  • The sparring partner who helps you think, decide and act. Discover more.
  • The public speaker/producer that inspires your audience. Tell me your needs.
  • Even the venture partner, who helps challenge your industry. Let’s talk business.
Regardless of your preference, I’d love to hear from you.
P.S. Too soon to talk? Then check out my blog and subscribe to my monthly newsletter. It’s an easy way to stay connected, and quite some people seem to like it.
CREDENTIALS

​Brands I've Worked With

Over the past 30 years, I’ve helped influence the experience of over half a billion customers and 350,000 employees world-wide. In the process, my teams and I have created hundreds of millions in value. For more detailed credentials, click here.
TESTIMONIALS

What Others Say About Me

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Alain has worked with us on our CX agenda from the beginning and has been our go-to-adviser as we face new moments of truth on our journey. He brings clarity, relevance and a commercial mindset that helps to engage a diverse and international audience.

Paul English
Global Leader – Markets & Clients @ Grant Thornton

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I was an absolute pleasure to have Alain as my mentor and coach. I thought I knew a thing or two about being customer-centric, yet this collaboration taught me what customer centricity TRULY is.

Simona Augulyte
Customer Engagement Lead @ NN International

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Alain provided a perfect keynote opening to our Design Forward event. The audience really appreciated it and his talk was referenced at multiple points during the event (and after!). Ahead of the talk, Alain was really happy to tailor WIP thoughts based on our feedback.

James Carter
Global Brand Manager @Experian

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One of the most effective and brilliant sessions on customer-centricity I’ve ever attended.
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Roberta Callarà
Director Sales & Marketing, Hotel Savoy Rome

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THOUGHTS

Articles, Videos & More

Whenever inspiration strikes, I pour my thoughts on experience design, transformation and the world at large into articles and videos. Check them out on my blog.
Customer Experience And Truffles
March 5, 2020
On this experience hunt, I discover why self-hunted truffles taste better, and how you can use this knowledge to improve your customer experience.
READ MORE...
What Immersive Theatre Taught Me About Experience Design
December 2, 2019
Customer and employee experience design can learn a lot from entertainment. Here are the lessons I learned from the immersive theatre masters at Punchdrunk.
READ MORE...
The Norway Prison Experience
November 18, 2019
Immersive experience design isn’t just about providing people ‘a good time’. In fact, in Norway, the ‘go-to-prison experience’ has been designed to help those that broke the
READ MORE...

“The Last Best Experience You Had Anywhere, Becomes Your Expectation Everywhere.”