Book me

Book me to inspire your people with keynotes, content and experiences.

Hire me

To drive sustainable profit & transformation in your business, your industry and your world.

Read me

Check out my thoughts on experience, management and transformation.
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Advisory services

You want to level-up your customer, employee or shareholder experience.

I help leaders like you drive profit and transformation, through world-class experience management.

Perhaps we should talk?
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High-stakes presentations

Sometimes you want an external voice. But when the stakes are high, an 'off-the-shelf' keynote or workshop may not be enough.

​For these situations, I craft and deliver bespoke presentations, videos and content that underpin your strategy and inspire your people to act.
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​FREE: The Customerfit Academy

Before you can profit from or transform through experience, you need to build a solid foundation.

The Customerfit Academy contains 20+ hours of video and all the training, tools and templates you need to improve your company's customer fitness.
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Shall we have a virtual coffee?

A conversation is still the best way to get to get acquainted.
So let's meet over coffee. Who knows where it leads.

​Brands I've Worked With

Over the past 30 years, my teams have influenced the experience of over half a billion customers and 350,000 employees world-wide. In the process, his teams created hundreds of millions in value. And many more smiles 🙂. For more detailed credentials, click here.

What Others Say About Me

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Alain has worked with us on our CX agenda from the beginning and has been our go-to-adviser as we face new moments of truth on our journey. He brings clarity, relevance and a commercial mindset that helps to engage a diverse and international audience.

Paul English

Global Leader - Markets & Clients
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Grant Thornton

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I was an absolute pleasure to have Alain as my mentor and coach. I thought I knew a thing or two about being customer-centric, yet this collaboration taught me what customer centricity TRULY is.

Simona Augulyte

Customer Engagement Lead
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NN International

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Alain provided a perfect keynote opening to our Design Forward event. The audience really appreciated it and his talk was referenced at multiple points during the event (and after!). Ahead of the talk, Alain was really happy to tailor WIP thoughts based on our feedback.

James Carter

Global Brand Manager
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Experian

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This was truly one of the most effective and brilliant sessions on customer-centricity that I’ve ever attended.
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Roberta Callarà

Director Sales & Marketing
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Hotel Savoy Rome

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From our first interactions, I thought: Wow, this guy's sharp - super smart & also super honest. He exemplifies the concept of radical candour.

James Wallman

Founder
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World Experience Organisation

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THOUGHTS

Articles, Videos & More

Whenever inspiration strikes, I pour my thoughts on experience design, transformation and the world at large into articles and videos. Check them out on my blog.
Customer Experience And Truffles
March 5, 2020
On this experience hunt, I discover why self-hunted truffles taste better, and how you can use this knowledge to improve your customer experience.
READ MORE...
What Immersive Theatre Taught Me About Experience Design
December 2, 2019
Customer and employee experience design can learn a lot from entertainment. Here are the lessons I learned from the immersive theatre masters at Punchdrunk.
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The Norway Prison Experience
November 18, 2019
Immersive experience design isn’t just about providing people ‘a good time’. In fact, in Norway, the ‘go-to-prison experience’ has been designed to help those that broke the
READ MORE...

“The Last Best Experience You Had Anywhere, Becomes Your Expectation Everywhere.”