
Hi, I'm Alain
I craft experiences for Transformation, beauty & profit
You Want to 'Level Up' your customer, employee & shareholder experience
You see that convenience, speed and friendliness are now hygiene factors. Our digital, upgraded normal wants experiences that truly differentiate. That transform interactions. Enrich lives. Influence behaviour. Expand reality.
So let’s take it to the next level. together.
Let’s keep improving today, but also create tomorrow. Leverage your company purpose, values and brand promise for transformation, beauty and profit. Show your customers, employees and shareholders new possibilities. Make the world a better place. Perhaps, even bring back some magic.
There are four ways to cooperate
- I can be the turnkey experience architect who assembles a team to make it all happen. Let’s co-create.
- The sparring partner who helps you think, decide and act. Discover more.
- The public speaker/producer that inspires your audience. Tell me your needs.
- Even the venture partner, who helps challenge your industry. Let’s talk business.
Regardless of your preference, I’d love to hear from you.

P.S. Too soon to talk? Then check out my blog and subscribe to my monthly newsletter. It’s an easy way to stay connected, and quite some people seem to like it.
CREDENTIALS
Brands I've worked with
Over the past 30 years, I’ve helped influence the experience of over half a billion customers and 350,000 employees world-wide. In the process, my teams and I have created hundreds of millions in value. For more detailed credentials, click here.
CREDENTIALS
Brands I've worked with
Over the past 30 years, I’ve helped influence the experience of over half a billion customers and 350,000 employees world-wide. In the process, my teams and I have created hundreds of millions in value. For more detailed credentials, click here.
























Testimonials
What others say about me




THOUGHTS
Articles, videos & more
Whenever inspiration strikes, I pour my thoughts on experience design, transformation and the world at large into articles and videos. Check them out on my blog.

Customer experience and truffles
On this experience hunt, I discover why self-hunted truffles taste better, and how you can use this knowledge to improve your customer experience.

What immersive theatre taught me about experience design
Customer and employee experience design can learn a lot from entertainment. Here are the lessons I learned from the immersive theatre masters at Punchdrunk.

The Norway prison experience
Immersive experience design isn’t just about providing people ‘a good time’. In fact, in Norway, the ‘go-to-prison experience’ has been designed to help those that broke the
“The last best experience you had anywhere, becomes your expectation everywhere.”
Book me as a speaker