As a customer-centric executive, you know the game has changed.The race cannot be won by simply fixing pain points. You also need next-level value propositions and experiences that:
If you recognise these goals, let's have coffee ☕️. |
Hi, I'm Alain ThysI can help you create and implement value propositions and experiences that let your business:
With my teams, I've influenced the experience of over half a billion customers and >1,000,000 stakeholders world-wide. In the process, creating hundreds of millions in value. And many more smiles 🙂. |
Over three decades, my teams have globally influenced the experience of over half a billion customers and > 1,000,000 stakeholders across 30+ brands. In the process we created hundreds of millions in value. And many more smiles 🙂.
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1. Virtual coffee (free)In 90 minutes, we discuss your situation and ambitions. To speak freely, I recommend a mutual NDA.
If, at the end of this conversation, we both feel the 'chemistry', we continue. If not, we stay friends. |
2. RoadmappingIn a 3-4 hour workshop, we deep-dive into your situation. I bring useful practices and ideas. You bring your data and strategy.
Together, we co-create a first roadmap to level-up your company's customer approach. |
3. Make things happenWe build 'one team' that co-creates a clearly defined set of deliverables within jointly managed timelines and budgets.
I stay around until your business can carry on by itself. |
Since 2006 we have regularly helped Lexus reinvent the luxury automotive experience. The brand's programmes have raised the industry's bar in Europe, LATAM, the Middle East and Asia and drove continuous growth.
In late 2021, we helped the company with a Journey of Inspiration to start its next experiential design drive. |
When the insurance giant Generali Group decided to establish new customer experience standards, they aimed for more than merely 'meeting expectations'.
So after reviewing global customer voice data and looking at key consumer trends we worked with a global, cross-functional team of experience champions to define a clear Generali difference at every stage of the customer relationship. Thus creating a platform for short- and long-term differentiation. |
To enter its next phase of growth and increase customer loyalty, we helped the global beauty and wellness company Oriflame create a set of customer promises that would truly differentiate it from any direct sales company on the planet.
We are currently assisting the different functions and markets to turn these promises into 'customer noticeable' activities. |
Triggered by a strong societal need, we dug deep into what Gen X consumer needs to reimagine the Western funeral for more meaning, sustainability and mental health.
The concept experience that ensued is currently developed into a series of micro-ventures that can transform key elements of death care. |
“The Last Best Experience You Had Anywhere, Becomes Your Expectation Everywhere.” |