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If you want to generate (more) profit from customer-centricity, you’ve come to the right place. 

Together with my teams, I have influenced the experience of over 500 million customers and 350,000 employees world-wide.

This journey has taught me – the hard way – what works and what doesn’t when the customer buzzwords fly around. So if you want to talk about real customer experience management, drop me a line.

The last best experience you had anywhere, becomes your expectation everwhere.

– Alain Thys