Hi, this website is having its Summer update. Layout & content will shortly improve . 😉
If you want to generate (more) profit from customer-centricity, you’ve come to the right place.
Together with my teams, I have influenced the experience of over 500 million customers and 350,000 employees world-wide.
This journey has taught me – the hard way – what works and what doesn’t when the customer buzzwords fly around. So if you want to talk about real customer experience management, drop me a line.
The last best experience you had anywhere, becomes your expectation everwhere.
– Alain Thys
Customer fitness programmes