Spark thoughts. Expand horizons.

​Keynotes, immersions, master classes and customer academies to challenge thinking, shift perspectives, and inspire transformation. 

KEYNOTE PRESENTATIONS

Stories that move people

I only take to the stage a few times a year, and only when it matters. Not for corporate entertainment. But to bring a spark your people will think and talk about afterwards. 
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I have never given the same presentation twice. Every story is co-created with you. Some call that inefficient. I call it the only way to speak directly to your strategy, your challenges, your people.

We can start from one of my signature presentations, or build one together from scratch:

  • What Customer-Centric Leaders DO. The top 3 actions leaders can take to make their business truly customer-centric.
  • The Power of Story. How storytelling makes customer experiences more valuable, memorable and transformative.
  • The Transformation Code A deep-dive into what really transforms customers, organisations, and us (from Nov. 2025).

If your next event needs more than laughs and applause, lets talk.

IMMERSIONS AND INSPIRATION TOURS

Feel the change

Transformation doesn't come from slide decks. It comes from lived experience. Moments that unsettle assumptions and open new horizons.

My immersions make change something you feel − deeply and personally. Through bespoke:
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  • Inspiration tours: Curated experience safaris, city-trips and expert conversations uncover new possibilities for your customers, business or industry. 
  • In-company immersions: Experiences that put your teams in the shoes of your customers or colleagues and create a shared picture of the future they want to build.
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Delivered in partnership with The Transformation Architects, these experiences combine psychology, theatre and experience design into a high-impact mix.

Ready to move from talking and thinking into feeling and knowing?

Testimonials

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​Alain was very inspirational. People love him and his stories. (With his team he) helped us make our story an attractive one for our peers and leaders. His presentations at the leadership conference had a very big impact.here to edit

Carmen Soare

Former CMO
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NN Romania

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Alain’s unforgettable speech was a masterclass in presenting and truly one of the best talks I’ve ever attended.

Michael Lai

Dean of X Thinking Institute - SVP & Senior Partner ​
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Tang Consulting

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Alain provided a perfect keynote opening to our global Design Forward event.

James Carter

Global Brand Manager
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Experian

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One of the most effective and brilliant sessions on customer-centricity I ever attended.

Roberta Callarà

Director of Sales & Marketing
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Hotel Savoy Rome

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“The presentation was extremely well prepared and spot on! Additionally to being a great speaker Alain is a very good moderator and has a very didactic approach”.​

Yasmine Couderc

Group Head of Talent Management
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Easyfairs

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Alain had us wrapped around his finger.

Social media message by D.K. 

Participant
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World Experience Summit

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MASTER CLASSES & EXECUTIVE THINK-TANKS

Deepdives inc ustomer and organisational transformation

I learned customer transformation the hard way, yet there is no need for you to repeat my mistakes. So I share what works – and what doesn't – so together we can apply it to your business. 

Formats include:
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  • Executive think-tanks (2-4 hours): Focused session to explore opportunities, tackle critical decisions, and leave with clarity. 
  • Content-packed masterclasses (0,5-2 days): Deep-dives into the practice of customer and organisational transformation. Building differentiation, profit and human impact. 
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Interested? Let's talk.​ 

CUSTOMER ACADEMIES

Skills that stick

Inspiration and stories can spark change. But skills make it flow.

That’s why I help organisations build customer academies – programmes that embed customer-centric skills across teams, online or in person.

Past international clients include:
Philips, Mondi, Etex, Lexus, Weber, Telekom Austria, Grant Thornton, Management Centre Europe and various others.  

Let's discuss how to craft a scaleable, impactful academy for your business.
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Why work with me?

  • Bespoke experiences: From keynotes to immersive safaris, every engagement is tailored to resonate.
  • Global perspective: Decades of experience and a network spanning industries mean I bring unique insights.
  • Proven results: My sessions have inspired leaders and teams around the world. 

Shall we do this?

If you made it this far, there's probably something that resonates.
Let's explore what's posssible for your team through a quick conversation.
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