Get fresh takes on customer transformation, differentiation, profit and impact.

Once a month, I put my latest thoughts in an old fashioned email. It's an easy weekend read, which aims to spark ideas that help you make real customer transformation happen. 

What's inside:
  • Practical insights on (customer) transformation, leadership, unique experiences, and more.
  • Fresh takes−sometimes inspiring, occasionally provocative, always real.
  • A personal update about what I've been up to−because life is about more than business.

It's called Level Up, because that's exactly what it helps you do.
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​It lands in your inbox on the last Saturday of every month. No fluff, no spam, and you can unsubscribe any time.

Sign up and take your customer transformation to the next level. 

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