Let's collaborate on an ultra-affordable toolkit to anticipate and shape tomorrow's customer expectations.

Explore what customers will want ◆ Stay human in the age of AI ◆ Build a future-ready mindset ◆ 
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We've heard the hype. Marvelled at the robots. Played with ChatGPT

We know we're on the brink of transformative changes in customer and client relationships. Even business models.

But:

👉 How do we integrate next tech while maintaining a human touch?
👉 How do we future-proof customer journeys while remaining inclusive? 
👉 What will tomorrow's customers expect us to do, or avoid?

Join me on a journey to find out, and develop a toolkit allowing yourself, and your teams to turn uncharted insights into action. 

OK Alain, I'm interested. But tell me more face-to-face

Click above to send me a mail, and we'll do virtual coffee ☕️. 
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Introducing the LEVEL UP Experience

What?: A 6-12 company R&D journey to clarify tomorrow's customer expectations, and develop a toolkit to help your team anticipate and shape them. In B2B and B2C.   (This needs to be sharper)
 
Key questions addressed:
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  • ​Impact of new technologies: How will the avalanche of innovations in AI, robotics, personalisation, spatial computing, etc, reshape customer expectations in B2B and B2C?
  • Enhancing experiences with tech: Where and how can we leverage technology to enhance customer experiences while staying human, inclusive, and sustainable?
  • Dealing with machine customers: As personal AI assistants will empower 50% of people in advanced economies by 2027 (Gartner), customers will delegate search, negotiation, purchase and service tasks to technology. How can we deal with this?
  • Update the way teams work: Which mindsets and tools do we need to pick the right customer strategies today, that will keep our business competitive and enjoyable tomorrow?
 
As the intention is to be collaborative, these questions, and the contents of the toolkit itself will be influenced by the input of yourself and the other participants in the group.

By participating, you will get the following 6 components

Each is geared towards creating and acting on next level insights around the customer expectations and experiences in the coming years.
RESEARCH: AN 80+ PAGE BOOK OF INSPIRATION
  • Utilises extensive trend analysis and expert interviews
  • Outlines emerging customer expectations in B2B and B2C
  • Introduces cutting-edge practices from around the globe for application in your business.
  • Inspiration videos for awareness & insight (subject to full funding)
A DO-IT-YOURSELF WORKSHOP PACK
  • Designed to help your teams future-proof your existing customer journeys, sales, and service habits with emerging technological trends, while remaining human, and inclusive;
  • Includes the templates and scripts for customizing workshops which can vary from one hour to a full day;
  • Ensuring alignment with your technology roadmap while exploring new metrics for measuring success.
THREE LIVE ONLINE MASTERCLASS GROUPS
  • Discuss work in progress and help shape next deliverables;
  • Network with and learn from peers in other industries;
  • Gain access to all background research and materials.​
AN ONLINE KEYNOTE/WEBINAR
  • Introducing key research findings with emphasis on developments and cases of relevance to your business;
  • Set stage for next level customer thinking;
  • Full recording for (non-commercial) internal distribution.
A TRAIN-THE-TRAINER PROGRAMME
  • Video tutorials and online self-study materials for those who will use the toolkit for in-house work sessions;
  • Online session to cover any remaining questions, gaps or concerns;
  • Light assistance when running first session (email/quick call);
TWO 1:1 STRATEGY SESSIONS
  • At the start: An intake conversation to understand and integrate your next level customer experience and relationship challenges. 
  • At the end: A tailored discussion to help customise, deploy and monetise the insights and toolkit in your specific business context. ​
Interested?
Then drop me a line to say you you're 'in' or that want more information.
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Project Contribution

Budget: The cost for participating in the entire project is €5,000, excluding VAT. This assumes all interactions, including workshops and sessions, are conducted online. Should you require my physical presence for the keynote speech or train-the-trainer sessions, we need to discuss.
 
Participation Limit: The cost contribution of € 5,000 is capped at a maximum of 12 participants. While only extended to a select group, the number of invitations is still larger than the available spots. To secure your place, please respond promptly.
 
Payment Terms:
  • Preferred Method: Considering the amount, I suggest using paying the invoice via PayPal (or credit card), which avoids payment delays and administration.
  • Alternative: If your company's policies do not allow this, please reach out so we can explore suitable alternatives that are simple and timely.

Interested enough to discuss?

Then drop me a line, and we'll discuss over coffee ☕️. 
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Timings

A more detailed project plan will be devised once we have the required group of participants, yet the current timing is:

  • April 18-May 30: Invitation only pre-sale.
  • Summer 2024: Interactive R&D where 3 Master Classes give you a platform to influence the deliverables and interact with your peers.
  • September-November 2024: Company specific webinar/keynotes, train-the-trainer sessions and 1:1 strategy meetups.
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Join if you are looking for next level customer insights, experience inspiration and pragmatic action

​ I'm ready to go 'all-in' on this project, so I promise it will be inspiring, practical and fun.  
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Questions you may have

If you don't know me, or even if you do, you probably have some questions at this point. Let me try to answer some in the Q&A below.
WHAT HAPPENS IF YOU DON'T HIT 12 PARTICIPANTS?
As I believe in this project, I’m inclined to start when I have the feeling there is a solid interest. If this isn't there, then perhaps I'm too early in my enthousiasm. And I thank you for letting me know.

Either way, once we get started, I'm all-in on overdelivery. So I'm confident you'll like the result. 
And should, for some reason, things not happen, there will of course be a full refund.
WHAT IF YOU'RE OVERSUBSCRIBED?
This means there is more research and development budget. As joiners beyond this initial private sale will pay a higher contribution (see below) this will allow me to involve more experts from around the world for interviews, insights and research, while increasing production quality. I.e. better results for us all.
WHAT HAPPENS AFTER 12 PARTICIPANTS?
Then you can still join, yet please note that the 'private sale' ends at 12 participants, and with it the €5,000 offer.

Next will be an 'early bird' stage where contributions will rise and exclude the LIVE master classes, the keynote presentation and the first 1:1 session (all will remain available at commercial rates). 

Towards the launch in Q4-2024, actual pricing will be confirmed, which is probably a multi-tiered offer targeting €25,000 for the full package.
HOW MUCH TIME WILL IT TAKE FROM ME
If you participate in all the meetings, you're probably looking at about 8 hours spread over a period of 5 months. If you decide to engage more fully with the materials, you can extend that as much as you like. 
what if I cannot participate in all meetings?
No worries, everything will be recorded and made available for reviewing afterwards. And if there is a question or something that doesn't make sense, you can of course always shoot me a quick email.
Can I bring/delegate team members?
Yes, if your own schedule wouldn't allow full participation you can delegate to one of your senior level colleagues, though it is recommended to do so for the whole duration of the project. This so we minimise switches along the way. Also, to maximise interactivity and personal networking, it's best to keep participation to one person per business. 
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Legally, we will exchange a simple, yet highly effective NDA that has been modelled on the most strict examples from international organisations. This will ensure both of us can feel comfortable about the contents of our conversations. Personally, all I can say is that my business runs on my reputation. 
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What others say about working with me

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With his collaborative, commercial and hands-on approach, Alain sparked a fire for customer experience across the company from the moment he started.

Alexandra de Greck

VP, Head of Global Operations & Customer Experience 
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Oriflame

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From our first interactions, I thought: Wow, this guy's sharp - super smart & also super honest. He exemplifies the concept of radical candour.

James Wallman

CEO
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World Experience Organisation

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Alain helped define and form our customer-centricity program. His extraordinary skill to listen, understand and bring everything into the context of his client is amazing.

Dominik Endler

VP Customer & Commercial Excellence and CMO
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Bekaert

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One of the most effective and brilliant sessions on customer-centricity I ever attended.

Roberta Callarà

Director of Sales & Marketing
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Hotel Savoy Rome

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Alain has worked with us on our CX agenda from the beginning. He brings clarity, relevance and a commercial mindset that helps to engage a diverse and international audience.

Paul English

Global Leader - Markets & Clients
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Grant Thornton International

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Alain’s unforgettable speech was a masterclass in presenting and truly one of the best talks I’ve ever attended.

Michael Lai

Dean of X Thinking Institute - SVP & Senior Partner 
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Tang Consulting

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For the first time in my life, I got a more structured way of thinking about customer experience and client satisfaction​​​

Nikolaas Tahon

Global Board Member
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​Deloitte

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​Alain was very inspirational. People love him and his stories. (With his team he) helped us make our story an attractive one for our peers and leaders. His presentations at the leadership conference had a very big impact.here to edit

Carmen Soare

Former CMO
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NN Romania

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Are you ready to accelerate?

Then let's have virtual coffee to see if we click ☕️.
​Even if we don't do business, we're sure to have an interesting conversation.
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