Join the book (creation) club

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👉 SPECIAL CONTENT: Keynotes and masterclasses to help you explore 'what's next'.
​👉 TEAM INTERACTIONS: Where I help you figure out your smartest next move.
👉 ADVISORY: Where I roll up my sleeves to work with you and your teams (or bring my experts).

Scroll down for details on each.

LEVEL 1: INSPIRATION

What can you expect?

  • A monthly LEVEL UP newsletter with xxxx
  • Access to my video & template vault. It's currently building, but will contain ca. 30 hours of video on topics ranging from Net Promoter
  • A free 45 minute advisory call on any transformation topic of choice (subject to scheduling)
  • ​Bonus & behind the scene content which may involve the occasional Zoom group call and possible, templates. 
Why am I doing this?

 do have a selfish agenda, which consists of three parts:

A. I hope to get knowledge from you too. My hope is that some of the people subscribing will actually provide feedback and pushback, so my book gets better
B. While everyone on the list I hope ... besteller dreams.
C. I hope gradually, you will come to appreciate my thinking and perhaps we can do more together, whether as a keynote, a masterclass, an accelerator or a real project. Yet let's not worry about that yet today.

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  • In this case, off-the-shelf keynotes or workshops won't cut it. You want someone who amplifies your message. Connects with your audience. Drives commitment.
  • If this resonates, let's discuss. I only do a few engagements a year, and I've never given the same presentation twice.

LEVEL 2: EXECUTIVE SPARRING

Want someone to help you think?

When thinking through a strategy, a complex business problem, or a gut feeling, it can help to have an unbiased sparring partner.  

Someone who doesn't just ask coaching questions, but to also offers suggestions based on personal experience. Perhaps even gives some tough love. 

If this might be of interest, let's connect. We can meet online, in your office or off-site. One CEO even took me for country side walks (yes, with cows 🐄).
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LEVEL 3: ADVISORY SERVICES

Ready to build customer momentum?

Chatbots, scores and journey maps have their place. But real transformation, and profit, only comes when your proposition is unique. Your people truly care about the customer. You're building tomorrow, instead of fixing yesterday. 
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I team up with a limited number of clients a year to help ignite and feed the customer spark. I work hands-on with your team, or bring my own to help anchor the leadership behaviours that drive clarity, empowerment and innovation. Not to mention turn those hard earned customer smiles into cash. 

Testimonials

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With his collaborative, commercial and hands-on approach, Alain sparked a fire for customer experience across the company from the moment he started.

Alexandra de Greck

VP, Head of Global Operations & Customer Experience 
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Oriflame

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From our first interactions, I thought: Wow, this guy's sharp - super smart & also super honest. He exemplifies the concept of radical candour.

James Wallman

CEO
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World Experience Organisation

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Alain helped define and form our customer-centricity program. His extraordinary skill to listen, understand and bring everything into the context of his client is amazing.

Dominik Endler

VP Customer & Commercial Excellence and CMO
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Bekaert

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One of the most effective and brilliant sessions on customer-centricity I ever attended.

Roberta Callarà

Director of Sales & Marketing
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Hotel Savoy Rome

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Alain has worked with us on our CX agenda from the beginning. He brings clarity, relevance and a commercial mindset that helps to engage a diverse and international audience.

Paul English

Global Leader - Markets & Clients
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Grant Thornton International

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Alain’s unforgettable speech was a masterclass in presenting and truly one of the best talks I’ve ever attended.

Michael Lai

Dean of X Thinking Institute - SVP & Senior Partner 
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Tang Consulting

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For the first time in my life, I got a more structured way of thinking about customer experience and client satisfaction​​​

Nikolaas Tahon

Global Board Member
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​Deloitte

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​Alain was very inspirational. People love him and his stories. (With his team he) helped us make our story an attractive one for our peers and leaders. His presentations at the leadership conference had a very big impact.here to edit

Carmen Soare

Former CMO
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NN Romania

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Alain provided a perfect keynote opening to our global Design Forward event.

James Carter

Global Brand Manager
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Experian

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Shall we do this?

If you're this deep into the website, there's probably something in my offer that resonates.
So, let's explore in a conversation. See where it leads.
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