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MUSINGS ON EXPERIENCE, TRANSFORMATION, STRATEGY AND MORE

Thoughts & Tidbits Blog

1/19/2015

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The customer voice can be boring to some.

 
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While essential, many colleagues can find the customer voice boring.
Customer-centricity starts by listening to the customer. But a snazzy customer voice programme doesn’t guarantee that people actually pay attention.

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    Alain Thys is an experience architect who helps organisations drive profit and transformation through experience.

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