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MUSINGS ON EXPERIENCE, TRANSFORMATION, STRATEGY AND MORE

Thoughts & Tidbits Blog

6/30/2022

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The Four Steps to Success for Every Customer Experience Programme

 
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This Summer is turning out to be hot in more ways than one.
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In the past 7 days I’ve been to Milan, Vienna and Stockholm while having a dozen digital and in-person meetings in-between. After 2 years of Covid-induced digital scrambling, corporate mind-space is returning to get real about customer experience.

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6/16/2022

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In Leadership, Bias is a B**ch

 
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What if I told you that - as a leader - you were delusional, prejudiced and unable to make any kind of objective decision? You would probably take offence.

And yet, these adjectives apply to me on an almost daily basis.
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Is this where you worry about me?

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6/3/2022

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Seven ‘next level’ physical retail experiences I’d like to visit

 
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Predictions are a funny thing.

Ever since I started in retail 30 years ago, people have been telling me that physical stores are dying.

​As the metaverse is about to merge with the world of ecommerce, this prediction is louder than ever.

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    Alain Thys is an experience architect who helps organisations drive profit and transformation through experience.

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