Most transformative experiences happen by accident.
Out of ten companies you apply to, the one that says yes makes you move city or country. You find or lose someone to love. You have an accident. Pick one school over another. Get mugged. Find unexpected kindness in a stranger.
We all know these moments.
Going in, you don’t know what’s going to happen. Looking back, you can see the moment as a trigger point. A first domino in a sequence of events that turned you from the person you were back then into the person you are today. You didn’t script or plan the journey. But it happened. Changed you.
These days, every leadership team wants to see a mindset change in their people. They need to be more customer-centric. More digital. More agile. More innovative. More sustainable. More lean. More in love with the colour blue.
To make this happen, companies unleash so many transformation programmes that merely mentioning the T-word makes employees roll their eyes in despair. Only this year, I’ve had multiple executives tell me “what ever the content, let’s not call what we are doing a transformation.”
Alain Thys is an experience architect who helps organisations drive profit and transformation through experience.