The 8 most important questions customer-centric leaders ask.

Which ever way you look at it, customer success is about leadership.
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I’ve experienced this firsthand. Whenever working on a business where the CEO or key senior leaders had the customer in their heart, transformation programmes were easy. Budget was available. Goal posts moved. Stuff got done.
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But, to be fair, it’s not always easy to be a customer-centric leader.

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