Leaders regularly say that they want to ‘change the mindset’ of their people. But can that really be done? And if you were to persist, what are the implications?
In another element to the transformation algorithm I’m building, I explore the concept of mindset change. The post isn’t as clearly written as I would like, but I’m told that ‘done is better than perfect’. So, if you see opportunities to improve, ask, comment, complement or (constructively) disagree. I'm sure we'll both learn from it!
Some time ago I briefly took part in a UN project on sustainable fashion. In the early part of my career, I have been part of (building) the fast-fashion system, so amends were (and are still) in order.
Covid cut short my involvement. But the project made me hyper-aware of both the challenges and opportunities in making the fashion industry sustainable. In which the good news is that ‘it can be done’. Yes, systems change is hard, but once the change momentum reaches its tipping point, developments can go exponentially.
So in this article, I’d like to share four customer experience (related) initiatives that caught my eye. I’m curious about what you think of them.
Alain Thys is an experience architect who helps organisations drive profit and transformation through experience.