 AI news is dominating work-related newsfeeds, replacing contact centre agents, and simplifying customer lives.
Yet hardly anyone talks about the curveballs AI-powered customers are about to throw at brands and vendors, or how these changes will redefine the experiences businesses need to deliver.  Most ‘inspirational’ customer experience cases focus on business-to-consumer companies.
We talk about Airbnb, Uber, Apple or my personal favourite, Lexus (yes, I’m biased, but still). |
AuthorAlain Thys helps leaders in large organisations drive profit and growth through customer transformation. Archives
January 2025
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1/25/2025
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