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SHARING THOUGHTS & TOOLS AS I FIND THEM

THE LEVEL UP BLOG

Also check out my vlog and my posts on LinkedIn

1/25/2025

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Soon, machines will be your customers. Here’s how to lead the shift.

 
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AI news is dominating work-related newsfeeds, replacing contact centre agents, and simplifying customer lives.

Yet hardly anyone talks about the curveballs AI-powered customers are about to throw at brands and vendors, or how these changes will redefine the experiences businesses need to deliver.

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5/5/2022

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Three high impact power-ups for your next B2B experience.

 
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Most ‘inspirational’ customer experience cases focus on business-to-consumer companies.

​We talk about Airbnb, Uber, Apple or my personal favourite, Lexus (yes, I’m biased, but still).

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    Alain Thys helps leaders in large organisations drive profit and growth through customer transformation. 

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