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MUSINGS ON EXPERIENCE, TRANSFORMATION, STRATEGY AND MORE

Thoughts & Tidbits Blog

4/21/2022

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Three corporate transformation truths too many leaders ignore... I did.

 
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As my hunt for a (corporate) transformation algorithm goes on, I continue to put together my thoughts as they crystallise.

​In this article, I look at three transformational truths too often ignored by leadership teams.

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4/9/2022

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7 Unusually Effective Ways to Simplify Your (Digital) Customer Experience

 
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Almost every company wants to make life easier for its customers. Reduce that Customer Effort Score. 

But when trying to easy-fy a customer experience, we often work on the wrong problem.

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    Alain Thys is an experience architect who helps organisations drive profit and transformation through experience.

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