MUSINGS ON EXPERIENCE, TRANSFORMATION, STRATEGY AND MORE
The other day I saw a customer experience checklist that said a business had to be Easy, Fast, Convenient, Trackable, Personalised and Predictive ... OR ELSE, the relationship with its customers would fall apart.
In my head, it makes sense. In my heart, I have my doubts. Especially when looking at my top 'real life' relationship: that with my wife. |
AuthorAlain Thys is an experience architect who helps organisations drive profit and transformation through experience. Archives
April 2023
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2/14/2023
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