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MUSINGS ON EXPERIENCE, TRANSFORMATION, STRATEGY AND MORE

Thoughts & Tidbits Blog

2/14/2023

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My Customer Experience Valentine Wish for 2023: Less process, more passion

 
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The other day I saw a customer experience checklist that said a business had to be Easy, Fast, Convenient, Trackable, Personalised and Predictive ... OR ELSE, the relationship with its customers would fall apart.
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In my head, it makes sense. In my heart, I have my doubts. 

Especially when looking at my top 'real life' relationship: that with my wife.

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    Alain Thys is an experience architect who helps organisations drive profit and transformation through experience.

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